Pathway4Business uses a technique called Services Blueprinting to help our clients develop and design new Services or Solutions offerings. This is a simple but effective method of capturing and defining a Customer Solution from A-Z in terms of the key steps or tasks to be executed and the recommended order in which these steps should be executed in order to deliver the full Solution and the desired Business Outcome.

What Services Blueprinting also provides is a very effective service design mechanism to identify what the major customer "touch points" are during the execution of the Solution and this is something that needs to be treated with particular care as these touch points or interfaces are critical in forming the overall customer perception. It also provides an easy method of identifying which aspects of the Solution delivery could be automated using tools or technology for example.
 

From hi-tech Solutions to manual, process-based Services across different sectors,  Pathway4Business has found that the Service Blueprint technique is very effective when applied as a consistent Solution Development methodology which can effectively reduce the time to Development and ensuring the right level of due diligence is applied at the Design stage.