Pathway4Business uses a technique called Services Blueprinting to help our clients develop and design new Services or Solutions offerings. This is a simple but effective method of capturing and defining a Service-based Solution from A-Z in terms of the key steps or tasks to be executed and the recommended order in which these steps should be executed in order to deliver the Service.

What Services Blueprinting also provides is a very effective service design mechanism to identify what the major customer "touch points" are during the execution of the service/solution and this is something that needs to be treated with particular care as these touch points or interfaces are critical in forming the overall customer perception. It also provides an easy method of identifying which aspects of the service or solution delivery could be automated using tools or technology for example.
 

From hi-tech Services to manual, process-based Services across different sectors,  Pathway4Business has found that the Service Blueprint technique is very effective when applied as a consistent Services Development methodology across allService based Solutions as well as reducing the time to Development and ensuring the right level of due diligence is applied to defining the Service Delivery stage.